qQcmology Support Studio

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qInboxSupport Studio

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Meta Business Suite Agent playground

Feature requests

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Status

Inbox

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New messages return conversations to the inbox.

Search conversations

Channel

Swipe left on a conversation for actions

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Swipe a conversation left for actions. Long press to select. Use Shift+Space to select with a keyboard, Arrow Left to reveal actions, or Shift+F10 for the menu.

Select a conversation

Pick a thread from the inbox to read the history, reply, or ask the AI for a private draft.

Handoff and evidence

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Reply as administrator

Open Meta Business Suite ↗

Conversation

AI handling

Instruction for next AI turn

Conversation history

Instructions for the AI optional

Private context for the agent's next action. Customers never see this.

Advanced actions

Generate a reply and resume AI. On a live channel, the generated reply may be sent to the customer.

Activity and delivery

Need Meta Business Suite?

Messages outside the supported delivery window may need to be handled there.

Open Meta Business Suite ↗

Private draft

Only you can see this draft. Nothing is sent until you press Send.

AI draft

Guide the draft optional

The draft stays private. You review it before anything is sent.

Saved responses

Saved to your account. Choose a response to edit it in your reply.

Search saved responses

New response

Title Response

You can personalize this text before sending.

Settings

Appearance is saved on this device only.

Theme

Appearance

Notifications

Notify this device about

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Help Center articles

Updated from the live website every day.

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Administrator accounts

Invite administrator

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Notices

Approved context for future AI replies.

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Notice

Explain everything in your own words. The agent will use your paragraph to understand who is affected and what to tell them.

Change history

Quick instructions

Standing rules for every future AI reply. They override all other guidance and never expire. Retire one after moving it into the knowledge files.

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Conversation actions